Welcome to ETrips ("ETrips," "Company," "we," "us," or "our"). By accessing and using the website www.etrips.co.in (the "Site"), you agree to the following Terms & Conditions ("T&C"). Please read them carefully before booking any services.
 

1. General Terms
 

• These Terms govern your use of the Site and all travel-related services, including flight bookings, hotel reservations, holiday packages, and other travel arrangements.

• ETrips acts as an intermediary between you and third-party service providers (e.g., airlines, hotels, tour operators). We do not own, control, or operate these services.

• Your use of any third-party service is subject to their respective terms and conditions.
   

2. Use of the Site
 

• You may use the Site only for personal, non-commercial purposes. Any commercial use, resale, or deep-linking without permission is prohibited.

• By using the Site, you confirm that you are at least 18 years old and legally capable of entering into contracts.
   

3. Links to Third-Party Websites
 

• The Site may contain links to third-party websites.

• ETrips has no control over and is not responsible for their content, policies, or practices.

• Clicking on third-party links is at your own risk.
   

4. Intellectual Property Rights
 

• All content on this Site, including text, images, software, and trademarks ("Content"), is protected by copyright and trademark laws.

• You may not modify, copy, distribute, or exploit any content for commercial purposes.

• You are permitted to download content for personal use only.
   

5. Booking & Payment Terms

 

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9. Refund Policy
 

• All refund requests must be processed through ETrips. Airlines and hotels will not process refunds directly for tickets booked via ETrips.

• Refund timelines:

  • Domestic flights: Up to 90 days

  • International flights: Up to 6 months

  • Hotel bookings: As per the hotel’s policy

  • Holiday packages: As per supplier policy

• Non-refundable amounts:

  • Convenience charges

  • Promotional discounts used at booking
     

10. Force Majeure
 

ETrips is not liable for cancellations, delays, or service disruptions caused by events beyond our control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes)

• Government actions or travel bans

• Airline strikes or technical failures

• Terrorist activities or civil unrest
   

11. Dispute Resolution & Governing Law
 

• Any disputes shall be resolved through arbitration in Delhi, India, under the Arbitration and Conciliation Act, 1996.

• These Terms are governed by Indian law, and all disputes fall under the exclusive jurisdiction of Delhi courts.

12. Changes to Terms & Conditions
 

• ETrips reserves the right to modify, update, or discontinue any part of these Terms without prior notice. Continued use of the Site constitutes acceptance of any changes.

13. Important Travel Information
 

• If your trip includes an international destination, the Warsaw Convention may apply, limiting airline liability for passenger injuries, deaths, or baggage loss.

• A reservation is not complete until confirmed and ticketed by the travel supplier.

• To protect users, we verify payment details with banks before processing transactions.

• Until payment verification is complete, fares are subject to change. ETrips is not responsible for fare differences resulting from delays in verification.

• ETrips is not responsible for payment failures due to declined transactions, unverified billing addresses, or any changes in fare during verification.

• If a fare is unavailable after an approval code is issued, the amount may be temporarily held by your bank.